Modern Watch Repair

All fine watches — even quartz watch manufacturers — recommend a 3-5 year interval on regular maintenance. Most modern watches use synthetic oils that really do not break down in this time frame. The problem is the very fine amounts of dust created inside the watch from the wear of the moving parts. This contamination eventually gets into the lubrication and once there the viscosity of the oil is affected and the oil does not spread as it is designed to do. This causes the gear train and automatic systems to work harder and create more wear, usually affecting the timing of the watch and eventually it will stop the watch.

Our basic cleaning service includes the following:

  • The watch mechanism is completely disassembled
  • The watch is ultrasonically cleaned with watch cleaning equipment and solutions
  • The watch is reassembled according to factory specifications using all factory recommended lubrication — some watches require 10 different types of lubrication during reassembly
  • Watch is timed using state of the art timing equipment then tested using both static and with motion on factory recommended winding testers.
  • All watches are examined by the CW21 watchmaker to ensure all services have been performed and the watch is pressure tested with both dry and wet pressure testing equipment to manufacturers specifications

Additional or optional Restoration and Repair services include:

  • Replacement of crystal- both sapphire and plastic
  • Replacement of external parts including crown pushers for chronographs, helium valves if they are worn, and need to be replaced
  • Refinishing of the original dial or changing colors of dials by refinishing or replacing with an original manufacturer dial
  • Refinishing of original hands, relumination of hands using luminova or replacement of original watch hands

Illinois Watch Company is a full service repair facility we service vintage pocket watches to complicated repeaters. We have a CW21 watchmaker on site and are dedicated to servicing watches as manufacturers recommend. We are a brick and mortar business. You can bring your watch to our shop during regular business hours. If you want to have a battery changed on your TAG Heuer or a complete restoration of a vintage Heirloom Patek Phillipe repeater, Illinois Watch Company is dedicated to returning your watch to as close as possible the day it was purchased.

Our process begins when you call or complete our “request a mailer” form. We will then ship you everything you’ll need to safely and securely send your watch to us. Once we receive your information, we will ship you the following:

  • Protected shipping packaged for you to ship your watch to us
  • Instructions for packing and shipping your watch back to us

Once we have had a chance to inspect your watch and diagnose the problems, we will contact you to confirm the estimate. (There is never a charge for the estimate, and if for any reason you decide not to proceed with the repair, Illinois Watch Company will ship you back your watch. The only cost will be for return shipping and insurance, which is flat rate of $24.95 for insurance up to $5000 and $34.95 if the value of your watch exceeds $5000.

When we receive your watch, Illinois Watch Company will contact you with the estimated cost for the repairs. When you approve our repair estimate, written or verbal we will order parts and start the repairs of your watch we do not require payment up front, if anyone requires payment up front for the entire job the alarm bells should be going off in your head, you should never pay the entire amount of the repair up front. We will require payment when the job is completed and no job will leave the shop that is not paid for in full. If the estimate is for a very high amount and we will be required to pay for many expensive parts up front a deposit may be required but we will let you know on the estimate if this is necessary. On occasion we have encountered problems inside the watch that had not been anticipated or included in the original estimate. If this were to occur you will be contacted and informed immediately that additional costs will be added, we do not proceed and we will not do any additional work or charge extra without your prior approval. Vintage watches are not warranted against moisture unless expressly checked and indicated as warranted on your invoice when the watch is returned.

Repair time

At the Illinois Watch Company, we attempt to complete work within 30 days or less. We cannot guarantee this time frame due to the potential of parts to be backordered or not in stock or sometimes on vintage watches just finding parts may take additional time. Customer understands the length of repair time is not guaranteed, and will not hold Illinois Watch Company, responsible for any delays out of our control. Certain conditions such as the possibility of completion within this timeframe are not guaranteed as certain conditions such as out of stock parts being backordered or even waiting for a manufacturing run to occur. Illinois Watch Company provides estimates based on previous repairs of similar types of watches

Completed repairs shipment

When your watch is completed we will send you an invoice by e-mail. You can pay by any major credit card on PayPal. If you do not like PayPal we will take your credit card information by phone. Once the invoice has been paid we will ship your watch back to you using the same special mail package that we sent you when you shipped the watch in. We do ask customers to check the mailing address on the invoice to ensure that it is correct, or if you need an alternate shipping address please contact us by e-mail or by phone to ensure that your watch gets shipped back to the correct address. All packages we send out require a signature. The only time a signature is not needed is when you specifically request a signature waiver. If you desire a shipper other than USPS it is your responsibility to make sure that you do not have a signature waiver on file, this will allow the watch to be left with no signature. It is your responsibility to ensure that someone responsible will be at that address to accept the package, packages delivered per signature release waiver are considered delivered. It is imperative that your address does not have a Release Signature Status with the courier, which allows packages to be dropped off unattended and unsigned.

Insurance

In order to protect your watch, we carry our own shipping insurance. Shipping insurance covers the appraised value of the timepiece, but does not cover any sentimental value or other perceived value. Before any repairs are made the watch is covered for its replacement value not retail value. After the repairs are made, shipping insurance covers the replacement value minus the cost of repairs. Coverage is limited to the lesser of the amount specified or the actual value of the watch.

However, with any shipping there is a risk of loss. You remain responsible for the risk-of-loss for watch until delivery to Illinois Watch Company. You are responsible for any damages that may occur to your watch while in transit until we inspect and sign for your package. In the event of a claim with the shipping company, you will need to provide proof of purchase, and/or appraised value as well as proof of shipment and the receipt you were given when you dropped off the package in order to collect on insurance. If you do not provide proper documentation, Illinois Watch Company cannot obtain insurance reimbursement. Illinois Watch Company strongly recommends that the timepiece being shipped be photographed before shipping.

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